Terms of Service

Harbour Oak Electrical Services Ltd (“we”, “us”, “our”) provides electrical services to customers in the United Kingdom subject to the terms set out below. Please read these Terms of Service carefully before instructing us or using our services.

1. Introduction and Acceptance of Terms

These Terms of Service form a legally binding agreement between you (“you”, “your”, “customer”) and Harbour Oak Electrical Services Ltd in relation to the provision of our services. By requesting a quotation, making a booking, accepting our estimate, allowing us to commence work, or otherwise engaging with our services, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you should not proceed with a booking or request our services.

2. Scope of Services

Harbour Oak Electrical Services Ltd is a local electrical services provider offering, subject to availability and suitability of the installation, the following services:

All services are carried out in accordance with reasonable skill and care and, where applicable, in line with relevant industry standards, manufacturer instructions, and applicable legal and regulatory requirements. Any quotation, estimate, or proposal we provide is based on the information available to us at the time and may be revised if the scope of work changes, hidden defects are discovered, or site conditions differ from those described.

Unless expressly agreed in writing, our services do not include structural, building, asbestos, or specialist works beyond electrical installation and maintenance. You are responsible for ensuring that the property is accessible and safe for the works to be carried out.

3. User Obligations and Responsibilities

You agree to:

You acknowledge that we may suspend or delay work if unsafe conditions exist, if required information is not provided, or if access is not available. Any resulting additional costs may be charged to you.

4. Payment Terms and Conditions

Prices, deposits, and payment schedules will be set out in our quotation, estimate, invoice, or written agreement. Unless otherwise stated:

If payment is late, we reserve the right to charge interest and recover reasonable costs incurred in pursuing overdue amounts, to the extent permitted by applicable law. We may also suspend further work, withhold certification or documentation where lawful, and recover any reasonable losses caused by non-payment.

5. Cancellation and Refund Policy

You may cancel a booking by giving us notice by telephone or email using the contact details set out in these Terms of Service. Where work has been scheduled, we ask that you provide reasonable notice of cancellation.

Unless otherwise agreed in writing:

If you are a consumer and a booking is made at distance or off-premises, any statutory cancellation rights that may apply under applicable law are preserved, subject to any lawful exceptions where services have begun with your express request or consent.

6. Liability Limitations

We will exercise reasonable care and skill in providing our services. However, to the maximum extent permitted by law:

Any advice we provide regarding maintenance, safety, upgrades, or compliance is based on the information available at the time and should not be relied upon as a guarantee of future performance or condition.

7. Intellectual Property Rights

All intellectual property rights in our quotations, designs, drawings, calculations, schematics, reports, photographs, documents, website content, and other materials supplied by or on behalf of Harbour Oak Electrical Services Ltd remain our property or the property of our licensors unless otherwise agreed in writing.

You are granted a limited, non-exclusive, non-transferable licence to use documents we supply solely for the purpose of receiving and using the relevant services at the specified property. You must not copy, modify, distribute, publish, or commercially exploit our materials without our prior written consent.

Any third-party materials remain subject to the rights of their respective owners.

8. Data Protection and Privacy

Harbour Oak Electrical Services Ltd collects and processes personal data in connection with enquiries, quotations, bookings, invoicing, service delivery, compliance, and customer support. We will handle personal data in accordance with applicable data protection laws.

We may process personal data such as your name, contact details, address, property information, payment information, service history, and communication records. Where necessary, we may share data with:

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. For further information about how we use personal data, please contact us using the details below.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to fire, flood, severe weather, epidemic, pandemic, industrial dispute, supply chain disruption, power failure, acts of government, civil unrest, terrorism, or failure of third-party utilities or contractors.

If a force majeure event occurs, we will use reasonable efforts to minimise disruption and resume performance as soon as reasonably practicable. Where the event continues for an extended period, either party may be entitled to suspend or cancel the affected services on reasonable notice.

10. Changes to Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, legal requirements, or service offerings. The updated version will take effect from the date of publication or from any later date stated in the revised terms.

Where practicable, we will provide notice of material changes. Continued use of our services after the updated Terms of Service take effect constitutes acceptance of the revised terms.

11. Applicable Law and Jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with them or the services provided by Harbour Oak Electrical Services Ltd, shall be governed by and interpreted in accordance with the laws of England and Wales.

Subject to any mandatory legal rights you may have as a consumer, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms of Service or our services.

12. Contact Information

If you have any questions about these Terms of Service, wish to make a complaint, or need to contact us regarding a booking or service, please use the details below:

13. Severability Clause

If any provision of these Terms of Service is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms of Service, and the remaining provisions shall continue in full force and effect.

By instructing Harbour Oak Electrical Services Ltd, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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